Outstanding Customer Service and Exceptional Care for my Ford Edge
I recently had an unfortunate experience with my 2018 Ford Edge while on a road trip from Phoenix to Page, Arizona. The transmission started leaking black fluid and emitted a burning smell, rendering my car inoperable. As a concerned family with young children, our trip came to an unexpected halt. However, amidst the chaos, I found a shining beacon of hope in Affordable Auto Care.
When I reached out to Affordable Auto Care on Friday, despite being swamped with work, they immediately expressed their willingness to diagnose the issue promptly. In a matter of hours, their expert team had an idea of what could be the problem and wasted no time in ordering the necessary part.
On Monday, they dove into the transmission and discovered that it was irreparable, requiring a complete replacement. Here is where their exceptional service truly shone through. They researched and found a new transmission, but my extended warranty company refused to cover the cost due to powertrain warranty needing to cover it, Affordable Auto Care went the extra mile to assist me. (Ford dealerships can only do powertrain)
Despite not ultimately performing the repair themselves, Affordable Auto Care's unwavering dedication to customer satisfaction truly amazed me. They kindly offered to store my vehicle until it was transported to Lake Powell Ford (since Ford wanted a vehicle storage fee of $35/day), even though they could have easily completed the job themselves, albeit at my expense. Their commitment to ensuring my car received the best care, even when it meant sacrificing their own potential business, was truly commendable.
They then arranged a cost-effective tow to my hometown Ford dealership (which wasn't going to charge a storage fee), further demonstrating their willingness to go above and beyond for their customers. The level of trust they instilled in me throughout this entire ordeal was remarkable, particularly considering the lackluster response I received from Lake Powell Ford dealership.
Affordable Auto Care exemplifies what real customer service should be. They possess a genuine dedication to their craft and exhibit the kind of care and consideration that is all too rare in today's world. I cannot express my gratitude enough for their professionalism, integrity, and relentless commitment to ensuring my car issues were resolved, even when they weren't directly benefiting from it.
If you find yourself in need of exceptional automotive services, I wholeheartedly recommend Affordable Auto Care. They have surpassed my expectations and left an indelible impression on me and my family. Thank you for restoring my faith in true customer service.